Refunds & Cancellations

1. Before work begins

If you cancel your order before a linguist has been assigned to it, you receive a full refund. Contact support@getprotranslations.com with your order reference as soon as possible.

2. After work has started, before delivery

If you cancel after a linguist has been assigned and work has started, but before delivery, 50% of the order value is refunded, reflecting the work already committed.

3. Completed sworn/certified work

Once a Certified & Sworn Translation has been completed, signed and stamped, it cannot be refunded, as the certifying translator's work is finalised and delivered. If you believe the completed translation contains a demonstrable error, see section 4 below.

4. Correcting an error

If any delivered service contains a demonstrable error — a mistranslation, an incorrect certification detail, a technical fault in a subtitle or transcript file — tell us within 14 days of delivery and we will correct it free of charge. This applies across all ten services.

5. EU right of withdrawal

Consumers ordering a service online generally have a 14-day right of withdrawal under EU and Spanish law. Because our services begin as soon as we start work at your request, checkout asks you to expressly request immediate start and acknowledge that this right ends once the service has been fully performed — see our Terms & Conditions, section 7, for the full explanation. Where work has not yet started, you may still withdraw within 14 days for a full refund.

6. How to request a cancellation or refund

Email support@getprotranslations.com or call +34 604 41 79 89 (Mon–Fri 8:00–18:00), quoting your order reference. We confirm the outcome and any refund amount within one business hour during office hours; refunds are issued to the original payment method.

7. Contact

support@getprotranslations.com · +34 604 41 79 89 · Passatge Riu Congost, 17, 08917 Badalona, Barcelona, Spain.