Questions
Answers before you order.
Legal validity
Is a sworn translation from GetPro accepted by Spanish authorities?
Yes — sworn translations are certified by translators appointed by Spain's Ministry of Foreign Affairs (MAEC), which is the format Spanish public bodies require.
Will a sworn translation be accepted outside Spain?
Requirements vary by country and receiving body — check with them directly; we can advise based on what we know, but the receiving authority has the final say.
Do you provide the apostille?
No — the apostille is issued by the authority that produced the original document, before translation, not by us.
Can a translation be used as legal evidence?
Verbatim + timecoded transcription and sworn translation are the formats built for evidentiary or official use; tell us the intended use when you order so we recommend the right one.
Files & formats
What file formats do you accept?
PDF, JPG and PNG for scans; Word and Excel for documents; JSON, XLIFF, CSV and PO for software strings; MP3, WAV and MP4 for audio and video. See each service page for specifics.
What if my document is handwritten or a poor-quality scan?
Send it anyway — we'll flag anything illegible before starting and confirm with you rather than guess.
Can I upload files directly on this website?
Not yet — at checkout, you record the word/page count and we ask you to email the file to support@getprotranslations.com quoting your order reference. This is confirmed on your order-confirmation page.
Do you deliver in the same format I send?
Wherever possible, yes — translated documents are returned in your original file format.
Turnaround
How is my turnaround confirmed?
Once we've assessed your file, at the tier or option you chose — see the turnaround table on /process/ and each service page.
What if my deadline changes after I order?
Tell us as soon as you know; we'll confirm whether your existing tier still fits or whether an upgrade is needed.
Can you go faster than the fastest published tier?
For most services, get in touch and we’ll discuss it on a bespoke basis — Certified & Sworn Translation already publishes a Same-day option.
Do turnaround times include weekends?
Turnaround is quoted in business days (Mon–Fri) unless stated otherwise, e.g. Certified & Sworn Translation's Same-day tier.
Confidentiality
How is my document kept confidential?
Access is limited to the linguists assigned to your order; nothing is shared with any third party. See /about/ and our Privacy Policy for detail.
Will you sign an NDA?
Yes, on request, in addition to our standard confidentiality commitment which applies to every order regardless.
How long do you keep my documents after delivery?
See our Privacy Policy for retention periods and how to request deletion.
Who actually sees my document?
Only the linguist(s) assigned to your specific order — not a shared or public pool.